Thursday, February 22, 2018
One Stop Centres For Malaysia Visa Services Launched In Abu Dhabi And Dubai

In a move aimed at bringing enhanced convenience and comfort to residents in the United Arab Emirates (UAE) travelling to Malaysia, the Embassy of Malaysia in Abu Dhabi and the Consulate General of Malaysia in Dubai launched two new One Stop Centres (OSC) providing Malaysia visa services in Abu Dhabi and Dubai on 01 November 2017. Both centres, managed by VFS Global in partnership with S5 Systems and Megan Gayabina, are centrally located in main commercial districts of the cities – the Abu Dhabi centre is located at Shining Tower on Mubarak Bin Mohammed Street and the Dubai centre is located at Wafi Mall.

An official inauguration ceremony was held in the presence of H.E. Dato' Yubazlan Bin Haji Yusof, Consul General of Malaysia in Dubai and Mr. Vinay Malhotra, COO – Middle East & South Asia, VFS Global, together with Ms. Sharifah Ommunnafis Binti Sharif Abdul Aziz, Chief –Commercial Officer of S5 Systems Sdn Bhd, Mr. Mohd Fardhi Bin Ahmad, Director of Visa, Pass & Permit, Immigration Malaysia Department and Dato' Mohd Zulfikar Bin Ahmad, Director of Security & Passport, Immigration Malaysia Department, amongst other senior officials on 06 November 2017 in Dubai.

Commenting on the launches, H.E. Dato' Yubazlan Bin Haji Yusof, Consul General of Malaysia in Dubai, said, "Well coordinated models such as the OSC seeks to optimize a multi-dimensional approach and ensure consistency in the application to provide the best, streamlined and efficient visa service. The OSC also flexed its visa submission time to allow more applications to be submitted as part of the new customer friendly initiative."

Services at the new One Stop Centres are intuitively designed to facilitate quicker and more streamlined visa application submission processes. The centres, managed by professionally trained and courteous staff, will provide services for extended working hours as compared to the previous process, ensuring an enhanced customer experience.

Also commenting on the launch, Mr. Vinay Malhotra, COO – Middle East & South Asia, VFS Global, said, "It is an honour to launch two new One Stop Centres that will provide travellers to Malaysia from the United Arab Emirates all-encompassing and professionally managed visa processing services. With the growth in trade and tourism between Malaysia and the UAE, we are confident that the new centres will be able to meet the rising volumes of applicants aspiring to travel to Malaysia."

In the United Arab Emirates, VFS Global currently provides visa application processing services on behalf of 30 client governments, since commencing operations in the country in 2004.

Key features of the One Stop Centres for Malaysia Visas include:

Convenient and central location
Automated Queue Management System for quicker submission processes
Photocopy and photo-booth facilities available
Easy access to information including visa categories, requirements, checklist, applicable fees and visa status updates
Dedicated helpline support to answer queries

One Stop Centres – Malaysia Visa 

Dubai Address: One Stop Centre – Malaysia Visa, WAFI Mall, Level 2, Falcon, Phase 2, Umm Hurair, Dubai - 114100, UAE

Abu Dhabi Address: One Stop Centre – Malaysia Visa, Shining Tower, Level 25, Mubarak Bin Mohammed Street, Adjacent to Khalidyah Mall, Abu Dhabi - 30023, UAE

Helpline: +97 4 294 6905 


Business hours: 0900 hrs to 1700 hrs (Sunday to Thursday)

Submission Timings: 0900 hrs – 1300 hrs | (Sun to Thurs) (except holidays as declared by the Embassy/Consulate)

Passport Collection: 1200 hrs – 1700 hrs | (Sun to Thurs) (except holidays as declared by the Embassy/Consulate)

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