{"id":8017,"date":"2021-04-29T15:44:41","date_gmt":"2021-04-29T11:44:41","guid":{"rendered":"https:\/\/www.middleeastdirectory.com\/blog\/?page_id=8017"},"modified":"2021-04-29T18:45:34","modified_gmt":"2021-04-29T14:45:34","slug":"freshworks","status":"publish","type":"page","link":"https:\/\/www.middleeastdirectory.com\/blog\/freshworks\/","title":{"rendered":"Freshworks"},"content":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;Introduction to Freshworks&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.<\/p>\n<p>The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.[\/vc_column_text][vc_custom_heading text=&#8221;Quick Facts&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy<\/li>\n<li>Headquartered in California, US, and global offices in India, UK, Australia, and Europe<\/li>\n<li>Freshworks is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India with a $3.5 billion valuation<\/li>\n<li>Widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.<\/li>\n<li>Featured in 3 Gartner Magic Quadrants for CRM Customer Engagement Center for Freshdesk, Sales Force Automation for Freshsales, and IT Service Management Tools for Freshservice<\/li>\n<li>Serves SMBs to Enterprise companies in every industry and line of business, including healthcare, finance, travel, media &amp; entertainment, manufacturing, education, IT, telecommunications, and others.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Built to deliver moments of WOW&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_single_image image=&#8221;8019&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_custom_heading text=&#8221;Know our suite of products&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Freshworks customer engagement platform includes 12 products, all empowered by<br \/>\nour AI engine \u201cFreddy\u201d.[\/vc_column_text][vc_single_image image=&#8221;8021&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]Customer Engagement Solutions:<\/p>\n<ul>\n<li>Freshdesk: An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.<\/li>\n<li>Freshchat: Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users<\/li>\n<li>Freshcaller: A cloud PBX system to provide a seamless communication channel to customers.<\/li>\n<\/ul>\n<p>Employee Engagement Solutions:<\/p>\n<ul>\n<li>Freshservice: Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.<\/li>\n<li>Freshteam: A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.<\/li>\n<li>Freshrelease: Agile project management software to plan, track, test, and ship great software in a single place.<\/li>\n<li>Freshconnect: A contextual collaboration software to seamlessly collaborate with other teams with complete context.<\/li>\n<\/ul>\n<p>Sales &amp; Marketing Solutions:<\/p>\n<ul>\n<li>Freshsales: A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.<\/li>\n<li>Freshmarketer: All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;The Freshworks promise&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Product promise&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8044&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Quick Time to Value.<br \/>\nOur platform is easy to configure and just works.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8045&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Fast and Flexible.<br \/>\nYou don\u2019t need an army of developers to maintain our platform.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8046&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Democratic Design.<br \/>\nProducts designed for end-users.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=&#8221;Platform promise&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8038&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Scales with You.<br \/>\nWe power 3 million conversations\/day in 30+ languages across 150 countries.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8039&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Extend and Customize.<br \/>\n500+ integrations and open APIs. Configurable and customizable to match your unique requirements.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8040&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Security you can trust.<br \/>\nHosted on AWS. Local data hosting for US, EU, ANZ, IND.<br \/>\nISO, SOC II, GDPR, HIPAA compliance<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=&#8221;Partnership promise&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8041&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Partner, not a vendor.<br \/>\nWe believe in building customers for life, not business transactions.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8042&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Transparent pricing.<br \/>\nWhat you see is what you get. No hidden surprises.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;8043&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Support at every step.<br \/>\nFrom onboarding services to dedicated customer success and enterprise support, our team of experts will make you successful.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n ","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;Introduction to Freshworks&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life. The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8017","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.middleeastdirectory.com\/blog\/wp-json\/wp\/v2\/pages\/8017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.middleeastdirectory.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.middleeastdirectory.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.middleeastdirectory.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.middleeastdirectory.com\/blog\/wp-json\/wp\/v2\/comments?post=8017"}],"version-history":[{"count":10,"href":"https:\/\/www.middleeastdirectory.com\/blog\/wp-json\/wp\/v2\/pages\/8017\/revisions"}],"predecessor-version":[{"id":8048,"href":"https:\/\/www.middleeastdirectory.com\/blog\/wp-json\/wp\/v2\/pages\/8017\/revisions\/8048"}],"wp:attachment":[{"href":"https:\/\/www.middleeastdirectory.com\/blog\/wp-json\/wp\/v2\/media?parent=8017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}